Green Business

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as:* planning and goal setting * effective communication * leadership * preparing for change * continual learning* coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution* follow-up and staying on top of the game * and more.Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential...

“Practical and useful...Storytelling is one of the most important parts of speaking. This book makes it clear how to do it, when and where.”~ Judith Field“Great book...Akash doesn't hold anything back.”~ Stephen Fraundorfer“A great kick-start for your next speech! A wonderfully quick burst of inspiration and insight.”~ Mandy HoffeldtSTORYTELLING TECHNIQUES TO MAKE YOUR NEXT PRESENTATION AN OUTSTANDING ONEStories have the power to captivate listeners and ignite their imaginations. Great speakers know how to use stories to enthrall and influence their audiences.This book is the result of six years of intensive research on the art of storytelling and public speaking. Inside, you will discover how to:• Create an opening that instantly hooks your audience into your speech.• Keep your audiences captivated with a story.• Use the suspended story formula to ramp up the intrigue.• Bring your characters to life.• Turn your stories into mental movies for your audience. • Keep your...

Get Big Fast and Do More Good is a guide to modern entrepreneurship and accelerated brand-building from the founders of Yes To Inc, the company behind the breakthrough natural beauty brand Yes to Carrots. Ido Leffler and Lance Kalish, two 29-year-old Australians with very different back-grounds and skills, cofounded their company in 2006 with little more than a dream—and made it big. Yes to Carrots has become one of the biggest natural beauty brands in the world and is one of the fastest-growing skincare brands. Leffler and Kalish have accomplished it all while maintaining solid principles, investing in meaningful business relationships, giving back to the community, and still making it home in time for dinner. The authors started their business with nothing but chutzpah and great instincts for products with potential. They’ve since made lots of great decisions and some really, really bad ones, and are ready to share their hard-won...

“This is a powerful book—tiny is mighty. Sharon Rowe's simple shift in thinking is a profound idea, precisely what we need to hear.”—Seth Godin, author of LinchpinToo many of us feel trapped by work that keeps us from living our purpose. We fantasize about starting our own business, yet we're warned against falling into debt, working eighty hours a week, and coping with the pressure to grow. Eco-Bags Products founder Sharon Rowe says there's another way: go tiny.Like a tiny house, a tiny business is built on maintaining a laser focus on what is essential by living an intentional life. As an entrepreneur and mother, Rowe is most concerned with putting family first, maintaining financial security, and doing something that makes an impact in the world. Using the success story of Eco-Bags Products, Rowe distills the step-by-step process of building a profitable, right-scaled, sustainable venture that doesn't compromise your values....

In this new paperback edition of the classic bestseller, you'll be taken on a hilarious, fast-paced ride through the history of ideas. Author Scott Berkun will show you how to transcend the false stories that many business experts, scientists, and much of pop culture foolishly use to guide their thinking about how ideas change the world. With four new chapters on putting the ideas in the book to work, updated references and over 50 corrections and improvements, now is the time to get past the myths, and change the world.

Are you trying to expand your coding and web design horizons? This Guide Presents HTML Broken Down into Easy-to-Follow Steps with Extensive Examples & Real Application!Learning web design applications has never been easier or more relevant. When it comes to learning web design languages, it can be tough to even know where to start. Many guides and walkthroughs are simply too dense and loaded with programming jargon.ClydeBank Media's HTML QuickStart Guide takes readers and learners through the HTML learning process in a step-by-step progressive path. Our simplified presentation means that foundational concepts are built upon to speed up the HTML mastery process. This guide starts with the fundamentals and takes readers all the way to building their very own full-fledged HTML5-compliant web page. In today's business environment, coding and web design languages are critical skills. Additionally, they are a great way to boost your resume and set yourself apart from other job applicants.Whether you are making a career change to the tech sector...

Strategies and techniques for making a living with intensive food production in small spaces There are 40 million acres of lawns in North America. In their current form, these unproductive expanses of grass represent a significant financial and environmental cost. However, viewed through a different lens, they can also be seen as a tremendous source of opportunity. Access to land is a major barrier for many people who want to enter the agricultural sector, and urban and suburban yards have huge potential for would-be farmers wanting to become part of this growing movement. The Urban Farmer is a comprehensive, hands-on, practical manual to help you learn the techniques and business strategies you need to make a good living growing high-yield, high-value crops right in your own backyard (or someone else's). Major benefits include: Low capital investment and overhead costs Reduced need for expensive infrastructure Easy access to markets. Growing food in...

On December 16, 1944, the vanguard of three German armies, totalling half a million men, attacked U.S. forces in the Ardennes region of Belgium and Luxembourg, achieving what had been considered impossible — total surprise.In the most abysmal failure of battlefield intelligence in the history of the U.S. Army, 600,000 American soldiers found themselves facing Hitler’s last desperate effort of the war.The brutal confrontation that ensued became known as the Battle of the Bulge, the greatest battle ever fought by the U.S. Army — a triumph of American ingenuity and dedication over an egregious failure in strategic intelligence.A Time for Trumpets is the definitive account of this dramatic victory, told by one of America’s most respected military historians, who was also an eyewitness to the conflict: MacDonald commanded a rifle company in the Battle of the Bulge.His account of this unique battle is exhaustively researched, honestly recounted, and movingly authentic in...