Business Communication

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700.00 dh
ALMOST 1 MILLION SOLD!* Conversationally Speaking has become the most popular book in the world teaching conversation skills.  Millions of people have used it to learn the secrets of effective communication. This revised edition provides more ways to improve your conversation skills by giving you strategies that work for starting conversations, asking questions that promote interaction, interesting people in what you have to say, listening so that others will be encouraged to talk, avoiding rejection-producing behavior, handling criticism constructively, and more.
ALMOST 1 MILLION SOLD!* Conversationally Speaking has become the most popular book in the world teaching conversation skills.  Millions of...
400.00 dh
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as:* planning and goal setting * effective communication * leadership * preparing for change * continual learning* coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution* follow-up and staying on top of the game * and more.Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential...
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming...
500.00 dh
“Practical and useful...Storytelling is one of the most important parts of speaking. This book makes it clear how to do it, when and where.”~ Judith Field“Great book...Akash doesn't hold anything back.”~ Stephen Fraundorfer“A great kick-start for your next speech! A wonderfully quick burst of inspiration and insight.”~ Mandy HoffeldtSTORYTELLING TECHNIQUES TO MAKE YOUR NEXT PRESENTATION AN OUTSTANDING ONEStories have the power to captivate listeners and ignite their imaginations. Great speakers know how to use stories to enthrall and influence their audiences.This book is the result of six years of intensive research on the art of storytelling and public speaking. Inside, you will discover how to:• Create an opening that instantly hooks your audience into your speech.• Keep your audiences captivated with a story.• Use the suspended story formula to ramp up the intrigue.• Bring your characters to life.• Turn your stories into mental movies for your audience. • Keep your...
“Practical and useful...Storytelling is one of the most important parts of speaking. This book makes it clear how to do...
85.00 dh
“One can have no greater mastery than mastery of oneself ” – Leonardo da Vinci. Most people are not aware of the patterns and habits within them that run their lives. The only person you should be better than is the person you were yesterday, and this book shows you how. Learn how to: Ø Take self-awareness to a new level through NLP Sensory Acuity Exercises. Ø Discover and deal with suppressed emotions and self-destructive thought patterns. Ø Learn how to resolve inner conflicts and live in peace with yourself. Ø Release old patterns and write your own life script. Ø Scale new heights with NLP Belief Change Exercise. Ø Train your brain to work for you, not against you, in everyday situations. Ø Discover the power within you and forever change the way you relate to yourself and others.
“One can have no greater mastery than mastery of oneself ” – Leonardo da Vinci. Most people are not aware...
350.40 dh
On December 16, 1944, the vanguard of three German armies, totalling half a million men, attacked U.S. forces in the Ardennes region of Belgium and Luxembourg, achieving what had been considered impossible — total surprise.In the most abysmal failure of battlefield intelligence in the history of the U.S. Army, 600,000 American soldiers found themselves facing Hitler’s last desperate effort of the war.The brutal confrontation that ensued became known as the Battle of the Bulge, the greatest battle ever fought by the U.S. Army — a triumph of American ingenuity and dedication over an egregious failure in strategic intelligence.A Time for Trumpets is the definitive account of this dramatic victory, told by one of America’s most respected military historians, who was also an eyewitness to the conflict: MacDonald commanded a rifle company in the Battle of the Bulge.His account of this unique battle is exhaustively researched, honestly recounted, and movingly authentic in...
On December 16, 1944, the vanguard of three German armies, totalling half a million men, attacked U.S. forces in the...
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